F.A.Q.
Is your system compatible with other crane safety equipment?
Cranesmart systems cannot be utilized within competitor offerings.
Can I integrate your system within my PLC?
Yes. We employ Modbus RS485 as our standard communication protocol. We can also utilize other methods of communication if required, and offer data maps for
Can I deal with Cranesmart directly, or do I need to contact a dealer?
We manufacture, sell, and service all of our products from our headquarters in Edmonton, Alberta, Canada. Products can be sourced directly, or from our vast
Once my order is placed, what is the expected turnaround time?
For serviceable component replacement and new (non-LMI) systems, our delivery is typically within 48 hours. For systems that integrate load chart programming (LMI) and other
Can I add other functionality to my panel?
Our displays are modularity-based. From one component to twelve, they are flexible for additional transducers to be added at any time and integrated within the
Can I access operational data from the Cranesmart display panel?
Through the USB port in the back of our panel, data and event logging can easily be downloaded and converted to standard format offerings.
Is your equipment marine rated?
Yes, all Cranesmart systems are designed with protection from the elements of any location in the world. Our equipment’s quality control process includes temperature chamber
Are my batteries free for this system?
All systems sold in 2008 or after qualify for the free batteries for life program. When you order them, we will need the serial number
Why do I have to verify my load chart everytime I turn the system on?
The panel needs to know if the configuration of the crane has changed while it was turned off. This must be done every time the
Can I use my Cranesmart system around explosives, or do I need to take it off?
Yes, assuming you have procured a zone rated system. See the explosive section in manual for further details.
How much power does my panel draw?
LMI2 (SN of CS.2000-CS.19,000) The panel itself draws 250mA at the most, but also draws up to 7.5A depending on what the white wire is
How do I hook up my panel to an AC crane?
You will need to use an AC to DC converter that outputs between 12V and 24V.
What are the power requirements for the panel?
All Cranesmart panels can operate between 12V and 24V DC. You do not need to change any setting in the panel to switch from 12V
It seems like the battery does not last as long in the cable reel angle as the others, is this true?
The cable reel angle transmitter is a 2 in one device, so it transmits twice as often. First it acts like a cable reel transducer,
Why does the plunger not move in my A2B switch?
The A2B is a weight measuring device, so the plunger does not move.
Why do you need my serial number when I call in?
The more information the tech on the phone has about your system helps us serve you better.
Is there a battery in the panel?
No, there is no battery in the panel that needs to be replaced, as the panel gets its power from the crane.
What has batteries that need to be replaced?
Every transmitter has a battery that will eventually need to be replaced.
Why do I have to take the red clip out of the load cell?
The new style of batteries (EVE – red and black), have a smaller positive end, so the red clip on the battery clip of the
How do I install the batteries in my transmitters?
See page 70 in the Universal Manual or page 78 in the LMI manual.
How does the white wire work? What does “normally hot/cold” mean?
The white wire changes output when there is an alarm. Normally hot means that in normal operation, the input power is coming out of the
What hours are you open and when is the after hours service available?
Cranesmart Systems is open from 8:00am to 4:30pm Mountain Time. There is a service tech available after hours from 4:30pm to 10:00pm Mountain Time and
What should my battery voltage be?
When you measure your battery voltage, measure it while it is still installed in the transmitter and they need to measure at 3.6V or above.
Do I need to recalibrate my load cell?
Load cells do not need to be recalibrated in normal operation. You can always check the calibration by lifting a known weight. If you want
Can the supervisor code be changed?
Yes it can be changed. See page 58 in the Universal manual or page 66 in the LMI manual.