Frequently Asked Questions

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Do I need to recalibrate my load cell?

Load cells do not need to be recalibrated in normal operation.  You can always check …

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Once my order is placed, what is the expected turnaround time?

For serviceable component replacement and new (non-LMI) systems, our delivery  is typically within 48 hours. …

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Can I use my Cranesmart system around explosives, or do I need to take it off?

Yes, assuming you have procured a zone rated system. See the explosive section in manual …

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What hours are you open and when is the after hours service available?

Cranesmart Systems is open from 8:00am to 4:30pm Mountain Time.  There is a service tech …

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How does the white wire work? What does “normally hot/cold” mean?

The white wire changes output when there is an alarm. Normally hot means that in …

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Why do I have to verify my load chart everytime I turn the system on?

The panel needs to know if the configuration of the crane has changed while it …

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How do I install the batteries in my transmitters?

See page 70 in the Universal Manual or page 78 in the LMI manual.

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Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

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Why does the plunger not move in my A2B switch?

The A2B is a weight measuring device, so the plunger does not move.

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Can the supervisor code be changed?

Yes it can be changed.  See page 58 in the Universal manual or page 66 …

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Is your equipment marine rated?

Yes, all Cranesmart systems are designed with protection from the elements of any location in …

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Can I add other functionality to my panel?

Our displays are modularity-based. From one component to twelve, they are flexible for additional transducers …

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Contact Support

8 AM to 10 PM MST

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