Frequently Asked Questions

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Can I deal with Cranesmart directly, or do I need to contact a dealer?

We manufacture, sell, and service all of our products from our headquarters in Edmonton, Alberta, …

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What has batteries that need to be replaced?

Every transmitter has a battery that will eventually need to be replaced.

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How to Replace a Transducer Battery

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Is your equipment marine rated?

Yes, all Cranesmart systems are designed with protection from the elements of any location in …

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Are my batteries free for this system?

All systems sold in 2008 or after qualify for the free batteries for life program.  …

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Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

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Can I access operational data from the Cranesmart display panel?

Through the USB port in the back of our panel, data and event logging can …

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How to Replace a Load Cell Battery

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Why do I have to verify my load chart everytime I turn the system on?

The panel needs to know if the configuration of the crane has changed while it …

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What should my battery voltage be?

When you measure your battery voltage, measure it while it is still installed in the …

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It seems like the battery does not last as long in the cable reel angle as the others, is this true?

The cable reel angle transmitter is a 2 in one device, so it transmits twice …

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Can the supervisor code be changed?

Yes it can be changed.  See page 58 in the Universal manual or page 66 …

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