Frequently Asked Questions

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Is there a battery in the panel?

No, there is no battery in the panel that needs to be replaced, as the …

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Why do I have to verify my load chart everytime I turn the system on?

The panel needs to know if the configuration of the crane has changed while it …

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How to Replace a Transducer Battery

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How does the white wire work? What does “normally hot/cold” mean?

The white wire changes output when there is an alarm. Normally hot means that in …

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Can I use my Cranesmart system around explosives, or do I need to take it off?

Yes, assuming you have procured a zone rated system. See the explosive section in manual …

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Why do I have to take the red clip out of the load cell?

The new style of batteries (EVE – red and black), have a smaller positive end, …

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What should my battery voltage be?

When you measure your battery voltage, measure it while it is still installed in the …

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Once my order is placed, what is the expected turnaround time?

For serviceable component replacement and new (non-LMI) systems, our delivery  is typically within 48 hours. …

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Can I integrate your system within my PLC?

Yes. We employ Modbus RS485 as our standard communication protocol. We can also utilize other …

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How do I install the batteries in my transmitters?

See page 70 in the Universal Manual or page 78 in the LMI manual.

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It seems like the battery does not last as long in the cable reel angle as the others, is this true?

The cable reel angle transmitter is a 2 in one device, so it transmits twice …

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Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

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