Payout System

Over a decade ago we CICSA had installed the first Cranesmart system on a Pemex offshore platform. Since then Cranesmart become the first choice for Pemex offshore operations. We attribute it to Cranesmart low maintenance, friendly use, easy integration, precision and a 24/7 after sale support that we can count on.

I will say this to anyone that will listen… Cranesmart is the only way to go for aftermarket systems. We value the simplicity in design and top notch service and sales support when required.

Flaherty Equipment has extensively utilized Cranesmart in taking care of the needs of our crane service customer base for over 15 years. I’m a firm believer in the Cranesmart product.

We have 5 customers that have purchased Cranesmart systems from us. Every system is still up and running and our customers are grateful for the reliability and performance of their Cranesmart systems. Over the last 10 years these units have only required replacement batteries to continue to operate. Every unit comes with Cranesmart Help phone number and the serial number pm the back of the display and in every single case, Cranesmart was able to resolve concerns or help users swiftly and effectively

Cranesmart has always been there for us in all facets of their business so we can best take care of our clients on the pipeline. We appreciate the industry leading support and manufacturing capabilities from over two decades of business together.

Every time a customer of ours has required support on the Cranesmart product they are always available, providing quick solutions so that our customers can get back to work.

At Allied Systems Company our Field Service Reps travel all around the globe to service our Marine Cranes, many of which are equipped with the Cranesmart LMI Systems. We have used their extremely friendly and helpful Customer Service from domestic locations in North America to locations halfway around the globe and have always received timely and productive assistance when required. Any time that we have called on them for help they walk our techs through any troubleshooting with ease and when the project is complete we can be confident knowing that the system is fully functional and meets all safety requirements. With Cranesmart we always know that they are a phone call away and the Customer Service Rep will stay on the call as long as needed for real time troubleshooting.

Cranesmart has been a trusted supplier to Rapp Marine for over 15 years now; we value their commitment to customer service and the superior products they supply to integrate into our equipment. We have had few issues with the components or systems and when they happen Cranesmart has corrected/fixed them quickly.

Cranesmart customer service is by far the industry leader in both sales and service departments. Calls and emails are returned within minutes not days or hours and the product reliability is second to none

Recently we purchased and installed two Cranesmart LMI systems and I wanted to comment on how well the install of these components went from the sale of the products to calibrating the systems after completing the installation. Working with the technicians in the service department was very helpful and they were able to answer any questions that I had about the systems. The Cranesmart LMI systems have proven to be a very reliable and user friendly system for our equipment needs.

We’ve put many hours on the new LMI4 user interface since the install and are loving it. The new touch screen monitor is easier to see in any lighting conditions. The new monitor is also very user friendly and easy to navigate and was very easy to learn. It’s quick to make changes to load chart set up such as POL, and very quick to switch between winches. I also really like seeing all the current crane parameters on one screen instead of having to switch between screens for boom length. After having the new panel I don’t think I could ever go back to the old one, it’s absolutely wonderful to run the crane with it installed. The service and help that Colin has provided with the install has also been wonderful and he’s always been quick to answer any questions I’ve had over the phone and is very knowledgeable about the system. I would recommend the new Cranesmart system to anyone and if you ever have the need to demonstrate the system already installed on a crane I would be happy to help with that.

Many companies automatically assume that failures are caused by the end user and don’t give merit to their version of the issue. This has never been the feeling that I get when talking with the Cranesmart Customer Service Department. Each time we return a faulty sensor we are given the truthful result of the failure diagnosis and credited when it is warranted. In this day and age, it is extremely rare to find a company that stands behind their products and almost unheard of that one actively looks into customer concerns and comes back with solutions. We decided to purchase Cranesmart products when we were looking at adding LMI systems to our cranes solely based on the high praise of your customer service from another company. I have never felt that our concerns were met with a deaf ear and have even been called back by one of your service technician’s months later to make sure everything is working properly after a replacement A2B switch was required due to damage.

We think the new LMI4 display panel from Cranesmart is a big improvement. Having all of the transducer information available on one screen is very user-friendly. Still a good, simple, durable system to install on any crane with the longevity in a system that is unmatched across the industry.

We have been dealing with Cranesmart since 2003 and have purchased well over 50 systems. We have been completely satisfied with the Cranesmart team; there sales and service is beyond reproach and ease of installation and the troubleshooting of the units is both simple and easy, the way we like it! Keep up the good job Cranesmart

Cranesmart rocks! They have always been very helpful through all stages of our purchasing and service work when required. If we ever have any questions we know that one phone call to Cranesmart will have our problems solved and up and running, overnight. We would recommend Cranesmart to anyone looking to retrofit existing safety equipment on their cranes. The process is simple, and the systems are backed by the build quality and a service department that is unmatched in the crane industry.

The level of customer service from your team is unsurpassed in my experience. #TopNotch Justin, please bestow high fives upon the entire team on my behalf, unless they have personal objections to such physical contact. You can send me the bill for the excessive amounts of hand sanitizer that must be consumed to distribute these accolades safely in today’s work environment. Thank you!