Frequently Asked Questions

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
  • All
  • General
All
  • All
  • General

Can the supervisor code be changed?

Yes it can be changed.  See page 58 in the Universal manual or page 66 …

Read More

Once my order is placed, what is the expected turnaround time?

For serviceable component replacement and new (non-LMI) systems, our delivery  is typically within 48 hours. …

Read More

How do I install the batteries in my transmitters?

See page 70 in the Universal Manual or page 78 in the LMI manual.

Read More

Is there a battery in the panel?

No, there is no battery in the panel that needs to be replaced, as the …

Read More

How much power does my panel draw?

LMI2 (SN of CS.2000-CS.19,000) The panel itself draws 250mA at the most, but also draws …

Read More

Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

Read More

How to Replace a Transducer Battery

Read More

Can I integrate your system within my PLC?

Yes. We employ Modbus RS485 as our standard communication protocol. We can also utilize other …

Read More

What are the power requirements for the panel?

All Cranesmart panels can operate between 12V and 24V DC.  You do not need to …

Read More

Do I need to recalibrate my load cell?

Load cells do not need to be recalibrated in normal operation.  You can always check …

Read More

Are my batteries free for this system?

All systems sold in 2008 or after qualify for the free batteries for life program.  …

Read More

Can I use my Cranesmart system around explosives, or do I need to take it off?

Yes, assuming you have procured a zone rated system. See the explosive section in manual …

Read More

Contact Support

8 AM to 10 PM MST

Time in MST