Frequently Asked Questions

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
  • All
  • General
All
  • All
  • General

What should my battery voltage be?

When you measure your battery voltage, measure it while it is still installed in the …

Read More

Is your system compatible with other crane safety equipment?

Cranesmart systems cannot be utilized within competitor offerings.  

Read More

Why does the plunger not move in my A2B switch?

The A2B is a weight measuring device, so the plunger does not move.

Read More

Are my batteries free for this system?

All systems sold in 2008 or after qualify for the free batteries for life program.  …

Read More

Is there a battery in the panel?

No, there is no battery in the panel that needs to be replaced, as the …

Read More

Why do I have to take the red clip out of the load cell?

The new style of batteries (EVE – red and black), have a smaller positive end, …

Read More

Why do I have to verify my load chart everytime I turn the system on?

The panel needs to know if the configuration of the crane has changed while it …

Read More

How does the white wire work? What does “normally hot/cold” mean?

The white wire changes output when there is an alarm. Normally hot means that in …

Read More

Can I integrate your system within my PLC?

Yes. We employ Modbus RS485 as our standard communication protocol. We can also utilize other …

Read More

How do I hook up my panel to an AC crane?

You will need to use an AC to DC converter that outputs between 12V and …

Read More

Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

Read More

Can I use my Cranesmart system around explosives, or do I need to take it off?

Yes, assuming you have procured a zone rated system. See the explosive section in manual …

Read More

Contact Support

8 AM to 10 PM MST

Time in MST