Frequently Asked Questions

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Can I access operational data from the Cranesmart display panel?

Through the USB port in the back of our panel, data and event logging can …

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Can I integrate your system within my PLC?

Yes. We employ Modbus RS485 as our standard communication protocol. We can also utilize other …

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How does the white wire work? What does “normally hot/cold” mean?

The white wire changes output when there is an alarm. Normally hot means that in …

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Is there a battery in the panel?

No, there is no battery in the panel that needs to be replaced, as the …

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Can the supervisor code be changed?

Yes it can be changed.  See page 58 in the Universal manual or page 66 …

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Is your equipment marine rated?

Yes, all Cranesmart systems are designed with protection from the elements of any location in …

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Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

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What hours are you open and when is the after hours service available?

Cranesmart Systems is open from 8:00am to 4:30pm Mountain Time.  There is a service tech …

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Why do I have to verify my load chart everytime I turn the system on?

The panel needs to know if the configuration of the crane has changed while it …

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Can I deal with Cranesmart directly, or do I need to contact a dealer?

We manufacture, sell, and service all of our products from our headquarters in Edmonton, Alberta, …

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What are the power requirements for the panel?

All Cranesmart panels can operate between 12V and 24V DC.  You do not need to …

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It seems like the battery does not last as long in the cable reel angle as the others, is this true?

The cable reel angle transmitter is a 2 in one device, so it transmits twice …

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Contact Support

8 AM to 10 PM MST

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