Frequently Asked Questions

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How to Replace a Load Cell Battery

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How do I hook up my panel to an AC crane?

You will need to use an AC to DC converter that outputs between 12V and …

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Is your system compatible with other crane safety equipment?

Cranesmart systems cannot be utilized within competitor offerings.  

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What should my battery voltage be?

When you measure your battery voltage, measure it while it is still installed in the …

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Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

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Why do I have to take the red clip out of the load cell?

The new style of batteries (EVE – red and black), have a smaller positive end, …

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Why do I have to verify my load chart everytime I turn the system on?

The panel needs to know if the configuration of the crane has changed while it …

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Once my order is placed, what is the expected turnaround time?

For serviceable component replacement and new (non-LMI) systems, our delivery  is typically within 48 hours. …

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Are my batteries free for this system?

All systems sold in 2008 or after qualify for the free batteries for life program.  …

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It seems like the battery does not last as long in the cable reel angle as the others, is this true?

The cable reel angle transmitter is a 2 in one device, so it transmits twice …

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Do I need to recalibrate my load cell?

Load cells do not need to be recalibrated in normal operation.  You can always check …

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Can I add other functionality to my panel?

Our displays are modularity-based. From one component to twelve, they are flexible for additional transducers …

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