Frequently Asked Questions

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Why do I have to verify my load chart everytime I turn the system on?

The panel needs to know if the configuration of the crane has changed while it …

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Why do I have to take the red clip out of the load cell?

The new style of batteries (EVE – red and black), have a smaller positive end, …

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Can I access operational data from the Cranesmart display panel?

Through the USB port in the back of our panel, data and event logging can …

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Can I add other functionality to my panel?

Our displays are modularity-based. From one component to twelve, they are flexible for additional transducers …

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Why does the plunger not move in my A2B switch?

The A2B is a weight measuring device, so the plunger does not move.

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Are my batteries free for this system?

All systems sold in 2008 or after qualify for the free batteries for life program.  …

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What hours are you open and when is the after hours service available?

Cranesmart Systems is open from 8:00am to 4:30pm Mountain Time.  There is a service tech …

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It seems like the battery does not last as long in the cable reel angle as the others, is this true?

The cable reel angle transmitter is a 2 in one device, so it transmits twice …

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Can I deal with Cranesmart directly, or do I need to contact a dealer?

We manufacture, sell, and service all of our products from our headquarters in Edmonton, Alberta, …

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Can I use my Cranesmart system around explosives, or do I need to take it off?

Yes, assuming you have procured a zone rated system. See the explosive section in manual …

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Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

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Is there a battery in the panel?

No, there is no battery in the panel that needs to be replaced, as the …

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8 AM to 10 PM MST

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