Frequently Asked Questions

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What hours are you open and when is the after hours service available?

Cranesmart Systems is open from 8:00am to 4:30pm Mountain Time.  There is a service tech …

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Why do I have to verify my load chart everytime I turn the system on?

The panel needs to know if the configuration of the crane has changed while it …

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Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

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Is your equipment marine rated?

Yes, all Cranesmart systems are designed with protection from the elements of any location in …

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Can I use my Cranesmart system around explosives, or do I need to take it off?

Yes, assuming you have procured a zone rated system. See the explosive section in manual …

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Can I access operational data from the Cranesmart display panel?

Through the USB port in the back of our panel, data and event logging can …

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Are my batteries free for this system?

All systems sold in 2008 or after qualify for the free batteries for life program.  …

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How to Replace a Transducer Battery

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How do I hook up my panel to an AC crane?

You will need to use an AC to DC converter that outputs between 12V and …

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What are the power requirements for the panel?

All Cranesmart panels can operate between 12V and 24V DC.  You do not need to …

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Do I need to recalibrate my load cell?

Load cells do not need to be recalibrated in normal operation.  You can always check …

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Can the supervisor code be changed?

Yes it can be changed.  See page 58 in the Universal manual or page 66 …

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Contact Support

8 AM to 10 PM MST

Time in MST