Frequently Asked Questions

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Is there a battery in the panel?

No, there is no battery in the panel that needs to be replaced, as the …

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Can the supervisor code be changed?

Yes it can be changed.  See page 58 in the Universal manual or page 66 …

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Can I integrate your system within my PLC?

Yes. We employ Modbus RS485 as our standard communication protocol. We can also utilize other …

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How to Replace a Transducer Battery

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Can I access operational data from the Cranesmart display panel?

Through the USB port in the back of our panel, data and event logging can …

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How does the white wire work? What does “normally hot/cold” mean?

The white wire changes output when there is an alarm. Normally hot means that in …

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Can I add other functionality to my panel?

Our displays are modularity-based. From one component to twelve, they are flexible for additional transducers …

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It seems like the battery does not last as long in the cable reel angle as the others, is this true?

The cable reel angle transmitter is a 2 in one device, so it transmits twice …

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Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

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Are my batteries free for this system?

All systems sold in 2008 or after qualify for the free batteries for life program.  …

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Is your equipment marine rated?

Yes, all Cranesmart systems are designed with protection from the elements of any location in …

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Once my order is placed, what is the expected turnaround time?

For serviceable component replacement and new (non-LMI) systems, our delivery  is typically within 48 hours. …

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