Frequently Asked Questions

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Can I access operational data from the Cranesmart display panel?

Through the USB port in the back of our panel, data and event logging can …

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It seems like the battery does not last as long in the cable reel angle as the others, is this true?

The cable reel angle transmitter is a 2 in one device, so it transmits twice …

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Is there a battery in the panel?

No, there is no battery in the panel that needs to be replaced, as the …

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Is your equipment marine rated?

Yes, all Cranesmart systems are designed with protection from the elements of any location in …

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How to Replace a Transducer Battery

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Once my order is placed, what is the expected turnaround time?

For serviceable component replacement and new (non-LMI) systems, our delivery  is typically within 48 hours. …

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What should my battery voltage be?

When you measure your battery voltage, measure it while it is still installed in the …

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Why does the plunger not move in my A2B switch?

The A2B is a weight measuring device, so the plunger does not move.

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Can the supervisor code be changed?

Yes it can be changed.  See page 58 in the Universal manual or page 66 …

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Can I use my Cranesmart system around explosives, or do I need to take it off?

Yes, assuming you have procured a zone rated system. See the explosive section in manual …

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Do I need to recalibrate my load cell?

Load cells do not need to be recalibrated in normal operation.  You can always check …

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Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

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