Frequently Asked Questions

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Can the supervisor code be changed?

Yes it can be changed.  See page 58 in the Universal manual or page 66 …

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Is your system compatible with other crane safety equipment?

Cranesmart systems cannot be utilized within competitor offerings.  

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Can I deal with Cranesmart directly, or do I need to contact a dealer?

We manufacture, sell, and service all of our products from our headquarters in Edmonton, Alberta, …

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Why do you need my serial number when I call in?

The more information the tech on the phone has about your system helps us serve …

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Why do I have to take the red clip out of the load cell?

The new style of batteries (EVE – red and black), have a smaller positive end, …

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Can I add other functionality to my panel?

Our displays are modularity-based. From one component to twelve, they are flexible for additional transducers …

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How do I hook up my panel to an AC crane?

You will need to use an AC to DC converter that outputs between 12V and …

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Can I access operational data from the Cranesmart display panel?

Through the USB port in the back of our panel, data and event logging can …

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Do I need to recalibrate my load cell?

Load cells do not need to be recalibrated in normal operation.  You can always check …

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Are my batteries free for this system?

All systems sold in 2008 or after qualify for the free batteries for life program.  …

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Why does the plunger not move in my A2B switch?

The A2B is a weight measuring device, so the plunger does not move.

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How to Replace a Transducer Battery

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